Shipping & Returns Guide

Shipping Information

Step-by-Step Shipping Instructions

1. Order Confirmation
2. You will receive an order confirmation email after placing your order.

3. Please double-check your order details and shipping address.

4. Shipping Preparation

5. Once payment is completed, your order moves to the shipping preparation stage.

6. Preparation typically takes 1 to 2 days on average.

7. Shipment Dispatch

8. Shipping begins through a courier (Lotte, CJ Logistics, Korea Post).

9. You can track the location using the shipment tracking number.

10. Delivery Receipt

11. You usually receive your order within 2 to 5 business days.
12. If any issue occurs during delivery, please contact customer service.

Shipping Checklist

• [ ] Order confirmation email received
• [ ] Shipment tracking number checked
• [ ] Estimated delivery date checked

Returns & Exchanges

Step-by-Step Return/Exchange Instructions

1. Return/Exchange Request
2. Requests can be submitted within 7 days of receiving the product.

3. Submit your request via the website, chatbot, or customer service.

4. Packaging and Shipping the Product

5. Prepare the product in its original packaging condition.
6. Write the reason for return/exchange on a note and enclose it.

7. Ship via the designated courier.

8. Return/Exchange Processing

9. Processed within 3 to 5 days after the return arrives.
10. Defective or misdelivered items are handled free of charge.

Return/Exchange Checklist

• [ ] Return/exchange request completed
• [ ] Reason for return written and enclosed
• [ ] Courier shipment completed

Important Notes

• Damaged Packaging: Products with damaged packaging or tags cannot be returned.
• Additional Fees: Remote or island areas may incur additional shipping fees.
• Change of Mind: Returns due to a simple change of mind are at the customer's expense.

FAQ

1. How do I check my shipping status?

2. You can check it on the courier's website using the shipment tracking number provided at the time of order.

3. How much is the return shipping fee?

4. For a simple change of mind, a shipping fee of KRW 5,000 to 6,000 applies.

5. When are returns not possible?

6. Returns are not possible if the packaging or tags are damaged, or if the value of the product has significantly decreased.