Purchasing & Inquiry Procedures: Everything You Need to Know

When purchasing products or submitting inquiries online or offline, understanding the procedures is essential. This page explains in detail the purchasing and inquiry processes used by companies and online platforms. Learn about each platform's operating hours, required information, and personal data protection policies.

Purchasing & Inquiry Procedures Across Various Platforms

Namo Editor

Namo Editor accepts purchase inquiries Monday through Friday, from 09:30 to 17:30. Inquiries received outside operating hours are processed on the next business day.

Mug Scoop

For bulk purchases, you can inquire by email ([email protected]) or phone (02-6347-1208). Please include your company name, business type, address, and contact person details in your inquiry.

Naver

Purchase history can be viewed in Naver's purchase history tab for the past year, and shipping and contact information is available for up to 14 days after the transaction is completed.

Google Play

On Google Play, you can review your order history through the Play Store app or at payments.google.com. It is easily accessible via the "Payments & subscriptions" tab in your profile.

Mediana & Monami

Mediana accepts inquiries by email ([email protected]) or phone (033-742-5400) after you specify the relevant model line or company name. Monami operates a dedicated page for bulk purchase inquiries from companies and organizations.

Personal Data Protection and Things to Note When Inquiring

When checking purchase history, in accordance with personal data protection regulations, shipping information is only provided within 14 days after the transaction is completed. To ensure accurate handling of your inquiry, it is important to provide the required information in detail.

FAQ

• Question 1: What information should I provide when making a purchase inquiry?

• Answer 1: You should provide your company name, contact information, address, and contact person details.

• Question 2: Is any additional information required for bulk purchases?

• Answer 2: Additional business information, such as a business registration number, may be required.

• Question 3: How can I check my purchase history?

• Answer 3: For Naver, you can view the past year's history in the purchase history tab.

For more information, please visit the sub-pages of each platform.